Short and clear. Credits are the unit of value on letmecreep.app. What follows is exactly when we refund them, when we do not, and what happens if something goes wrong on our side.
1. Unused Credits
Unused credits are refundable in full to the original payment method within 30 days of purchase. Email support@letmecreep.appfrom the address on your account and tell us the purchase you want refunded. We will process the refund within five business days of verification; the appearance of the credit on your statement is subject to your bank or payment processor’s timing.
2. Used Credits
Used credits are non-refundable. A credit is spent when a lookup produces a snapshot, whether or not the snapshot is useful to you. We charge for the work performed against the third-party sources, not for a guarantee of interesting findings.
3. Failed Lookups (Automatic Refund)
If all six sources return errors on a single lookup, one credit is automatically restored to your account. No action is required on your part; the refund is reflected in your credit balance and lookup history. Partial failures (some sources succeed, some do not) do not trigger an automatic refund because a partial snapshot still has value.
4. Chargebacks and Disputes
If you file a chargeback or payment dispute, we respond within three business days with a summary of the disputed activity, including account creation timestamp, IP addresses at purchase, lookup logs, and snapshot metadata. Please contact us at support@letmecreep.appbefore filing a chargeback; direct refunds are faster and easier than a dispute.
5. Fraudulent Purchases
Purchases made with a stolen payment instrument, purchases associated with confirmed fraud, or purchases made while circumventing our fraud controls are void. All credits from a voided purchase are removed and the account is terminated. Where warranted we will cooperate with card networks and law enforcement.
6. Refunds Following Termination
If we terminate your account for cause (violation of the Terms or the Acceptable Use Policy), remaining credits are forfeited without refund. If we terminate your account for our convenience, unused credits are refunded to the original payment method.
7. Contact
Refund requests: support@letmecreep.app.